Frequently Asked Questions
Everything you need to know about your LEVEL8 shopping experience.
What is the standard shipping timeframe?
We offer expedited shipping worldwide. Standard domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund or exchange.
How do I find the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garments for the most accurate fit.
Which payment methods do you accept?
LEVEL8 accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your products ethically manufactured?
Sustainability and ethics are core to our brand. We partner exclusively with certified factories that ensure fair wages, safe working conditions, and use eco-friendly materials whenever possible.
Can I track my order once it has shipped?
Yes. Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey in real-time.